Maximise Profitability through Exceptional Client & Account Management Skills

Features Includes:
  • Self-paced with Life Time Access
  • Certificate on Completion
  • Access on Android and iOS App

Course Preview Video

  • Categories

    Individual Development

  • Duration


  • 7 Students Enrolled


Did you know that repeat customers, on average spend 67% more than new customers?

If you need to manage clients on an ongoing basis and have a challenge around:

  • Over-servicing
  • Coping with project change
  • Value based pricing
  • Selling on value rather than time or fixed priced projects
  • Ensure all staff are able to have value-based conversations
  • Retaining and growing clients
  • Having difficult conversations and giving challenging feedback

Then this course is a must for you!

It covers everything you need to know from the role of the account/client manager to how to put plans together, managing challenging clients and having difficult conversations. What to do about 'scope creep' and how to stop over servicing.

As well as my insight and experience, you will also get access to tools and templates to help you effectively manage clients - resulting in longer term relationships and growing revenues.

By the end of the course you will:

  • Confidently manage clients in all situations 
  • Better understand your customers to ensure a great relationship
  • Manage changes to requirements without the need to over service
  • Learn how to politely but firmly push back on clients and say NO when necessary
  • Understand the importance of time recording, capacity management and project management tools
  • Present yourself in front of your peers and clients with confidence
  • Learn Active Listening skills

I developed this course because of demand from my clients and public courses I deliver. I wanted to be able to share my 25+ year's of experience with a wider audience at a cost effective price.

Who is the target audience?

  • Anyone who has clients that they need to manage effectively
  • Anyone who wants tip, tricks and tools to help improve their client handling

Basic knowledge
  • Desire to improve their client management skills

What will you learn
  • Confidently manage clients in all situations
  • Better understand your customers to ensure a great relationship
  • Stop over servicing
  • Learn how to say no to a client
  • Handle project change
  • Give difficult feedback
  • Learn the best tools and techniques for time management and capacity planning
  • Create project plans
  • Present with confidence
Course Curriculum
Number of Lectures: 28 Total Duration: 01:43:30
Kasia Myatt – May 28, 2020

The course provides a top-level overview of account management and the principles of customer service. It is well-structured and easy to follow. It does not, however, go into the details of certain techniques or methods (for example active listening or creating a Pert chart). Covering these more in-depth would be extremely helpful.

Blanche Benedict – June 19, 2019