ITIL® 4 Foundation Certification Training (Include Exam Voucher)

The ITIL 4 Foundation course introduces candidates to the management of modern IT-enabled services, to provide them with an understanding of the common language and key concepts, and to show them how they can improve their work and the work of their organization with ITIL 4 guidance. Furthermore, the course will provide the student with an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working.&nbsp;

<ul><li>How organizations create value through managing outcomes, costs and risks</li><li>The importance of service relationships</li></ul>

Key Concepts of Service Management

<ul><li>The Four Dimensions of ITSM</li><li>The Service Value System</li><li>The Service Value Chain</li><li>The guiding principles</li></ul>

Key Concepts of ITIL

<ul><li>Key terms related to the ITIL practices</li><li>Purposes of 15 ITIL practices</li><li>Further detail related to:</li><li>Continual Improvement</li><li>Change Control</li><li>Incident Management</li><li>Problem Management&nbsp;</li><li>Service Request Management</li><li>Service Desk</li><li>Service Level Management</li></ul>

Introduction to the ITIL practices

Prepare the ITIL® 4 Foundation Certification Training Bootcamp to pass the examination. This 12 Hours masterclass includes Exam Voucher with practices and 6 month Access for recorded video.

Description

Course Objectives

Target Audience

Course Content

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