Corporate Leadership and People Management

Remember: this course is a workbook more than a set of videos. You will only get the true value out of it when you take action.

Remember: building solid foundations within your team will increase your likelihood of success, so take the necessary time and get this right

Remember: the more you include your people in the definition process of your Vision, Mission and Strategy, the more buy in you will get

Remember: the main question is "What's mostly important to you at work"

Running your team day after day, and believe me, there is no such thing as "Business as Usual" !

Remember: Credibility is based on 4 pillars

• Integrity
• Intent
• Capabilities
• Results

Use the self-assessment tool below to better identify your strength and opportunities to grow your credibility!

Remember:

TRUST = (Credibility + Reliability + Intimacy) / Self-orientation

Use the Trust dashboard to identify how you can most effectively strengthen the trust you have established with your critical stakeholders, and with your direct reports

Remember: as a manager you must adapt your leadership based on 2 dimensions

• how much directions and control you provide
• how much support and encouragements you give

Adapt your style based on each individual's situation for a certain skill and accelerate their journey through the learning curve!

There are 4 key situations that every individual goes through while learning a new skill:

S1 = someone is starting to learn a new skill and requires high directions and low support

S2 = while starting to experience the first difficulties and making the first steps, the person will need high directions and a lot of support to keep going

S3 = the person is accumulating experience and progressively improving their level of competence, but are not yet confident enough to work independently, so provide less directions and high support

S4 = the expert, provide low directions and low support

Share this vocabulary with your teams, it will trigger fruitful discussions!

The Situational Leadership model 

Remember: the 12 Gallup questions have been carefully selected and defined. Make sure you spend enough time explaining the meaning behind each question so that all of your team members have a common understanding before rating each question.

Make sure you use the additional resources shared in this chapter.

The 12 Gallup questions:

1. I know what is expected of me at work
2. I have the materials and equipment I need to do my work
3. At work I have the opportunity to do what I do best every day
4. In the last seven days, I have received recognition or praise for doing some good work
5. My supervisor, or someone at work, seems to care about me as a person
6. There is someone at work who encourages my development
7. At work, my opinions seem to count
8. The mission of the company makes me feel that my job is important
9. My associates (fellow employees) are committed to doing quality work
10. I have a best friend at work
11. In the last six months, someone has talked to me at work about my progress
12. This last year, I have had opportunities at work to learn and grow

Remember: put in place 3 key regular meetings at least

• Quarterly team meetings
• Weekly team meetings (or fortnightly)
• Regular one on one with your key direct reports (weekly or fortnightly)

Remember: your role as a leader is to constantly remind people about the overarching goals of the team. The format I suggest here is just an option, and has proven to work effectively for me over the year:

• each member discusses about his/her highlights of the week in an open and relaxed way
• review of the team goals and respective status from each goal owner
• acknowledgement of the key learnings from the week

Remember: it is crucial that you connect regularly with your all or at least some of you key team members individually. Your one on one sessions will allow your direct reports to stay aligned with their goals and adjust their performance through the year to prevent any surprise or gap at year end.

Remember: your quarterly team meetings are all about re-connecting with your vision, mission and strategy. It is your chance to step back from the operational world and reflect on where your business is going. Also, it is your opportunity to talk about your team engagement and review the action plan you had defined with your team.

See how it all comes nicely together? Simple !

Well done for completing this course !

Remember: this is only a start, it is critical that you get back to those videos and apply each lesson carefully using the materials and models you have learnt.

I will hear you soon during our One on One coaching call, and really look forward to hearing back from you.