Total Quality Management
Features Includes:
- Self-paced with Life Time Access
- Certificate on Completion
- Access on Android and iOS App
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Description
The total quality management course will allow manufacturers and service providers to better understand their customers and provide them with products that would satisfy their needs.
This course is targeted for business students, quality professionals and entrepreneurs.
The Total Quality management course will focus on the following topics:
- Quality definition
- The concept of needs
- Difference between the quality of a product and the quality of a service
- Quality pioneers
- The importance of top management commitment
- Investments in quality
- Porter five forces
- The importance of customers
- Designing Quality products and services
- Understanding perceptions and expectations
- Using quality tools
- Six sigma
- Implementing a quality management system
Basic knowledge
- Basic business knowledge
What will you learn
- Understand the contribution of quality management in making better products and delivering better services
Course Curriculum
Number of Lectures: 14
Total Duration: 01:12:13
Product quality vs service quality
Understand the difference between product quality, service quality and their dimensions.
Quality Pioneers
Introducing the people who played a crucial role in developing the concept of quality
Management
Try to complete all the elements we mentioned in the lecture to have the basics of a quality system
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