Chatbots & Automation in Candidate Engagement

Learn how chatbots and automation are helping companies talk to candidates faster and better—without losing the human touch.

Artificial Intelligence

1 Hour

Description

Ever applied for a job and instantly got a reply? That might have been a chatbot! In this session, we’ll dive into how companies use automated tools and conversational AI to engage with job applicants. You’ll learn how chatbots help answer candidate questions, schedule interviews, and even guide applicants through onboarding. We'll explore when automation works best—and when human connection still matters. Expect live demos, group discussions, and practical takeaways for your future HR role.

Course Objectives

Understand what chatbots and HR automation tools do

Explore how automation helps improve candidate experience

See examples of chatbot conversations in recruitment

Learn when to use automation and when to stay human

Create a simple candidate journey using automation tools

Target Audience

College or university students studying HR, business, psychology, or management

Basic Understanding

No technical background needed—just interest in how companies talk to job seekers.

Course Content

No sessions available.

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Chatbots & Automation in Candidate Engagement

Session 1: Intro: First Impressions in Hiring

  1. Discuss how first interactions shape candidate experiences.
  2. Quick poll: “Would you prefer to talk to a human or chatbot first when applying?”

Session 2: What Are Chatbots and How Do They Work?

  1. Define chatbots and explain the basic technology behind them.
  2. Demo: Example of a recruitment chatbot responding to a candidate.
  3. Differences between rule-based and AI-powered bots.

Session 3: Use Cases: Candidate FAQs, Interview Scheduling, and More

  1. Overview of common HR chatbot functions: answering FAQs, screening, scheduling.
  2. Case study: How a company reduced time-to-hire using chatbot automation.
  3. Discuss time savings and efficiency metrics.

Session 4: Real Chatbot Conversations: What Works and What Doesn’t

  1. Show real and simulated chatbot transcripts.
  2. Group analysis: What felt human? What felt robotic or unhelpful?
  3. Discuss tone, language, and empathy in automated messaging.

Session 5: Group Activity: Design Your Ideal Chatbot

  1. In small groups, students design a chatbot for campus recruitment.
  2. Include greeting, 3 key functions, and a handoff to a human.
  3. Share designs with the class.

Session 6: Ethics & Empathy: Keeping the Human in the Loop

  1. Debate: “Should chatbots give bad news (e.g., rejections)?”
  2. Discuss when automation crosses the line.
  3. Tips on blending automation with empathy in candidate communication.

Session 7: Wrap-Up & Key Takeaways

  1. Each student shares one takeaway about how automation could help or harm.
  2. Final list: 3 Do’s and Don’ts of using chatbots in hiring.

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