Live Training on Constructive Disagreement

About the Course

Disagreement is hard but necessary. Things don’t change or improve unless we express our differences and arrive at good solutions. Unfortunately, many people don’t have the skills to do this effectively. Either they don’t speak up and make their opinions known, or they push their point of view so hard they offend the others and the discussion escalates into a battle of wills or a clash of personalities.

This course will give you the tools to make your disagreements with customers, colleagues, friends and even family members more productive and less likely to damage your relationships with them.

Course Objective

Confront tough issues with customers, co-workers, and their boss and still maintain positive relationships with them.

Reduce defensiveness in the person with whom you are arguing

Describe problem issues succinctly and accurately.

Avoid your own defensiveness when you are confronted.

Use a three-step model to identify what issues are worth confronting.

Negotiate solutions to differences of opinion without giving in or giving out.

Win a fair hearing for your point of view.

Focus on problems and solutions, not on blaming others.

Who is the Target Audience?

This is the perfect course for anyone who must, from time to time, engage in discussions where there are differences of opinions. This can include large business decisions, major strategy discussions or simply where we will go for dinner. The goal is the same: to make the best possible decision without fracturing relationships with those participating in the discussion.

Basic Knowledge

No prior knowledge is required