Robotic Process Technology (RPA) is an enterprise-grade software technology that automates business processes by “mimicking human interactions with computer-based workflow tasks” and much more than that. RPA automates repetitive manual, rules-based, administrative IT business process tasks to create a more agile, cost effective, and accurate front & back-office.

There is an increasing adoption of RPA by enterprises with front-office and significant back-office operations, in applications like CRM, ERP, HR, billing, claims management, contact centres, customer service, financial & accounts management, transaction processing, and many more.

With Artificial Intelligence technologies such as Machine Learning (ML) and Natural Language Processing (NLP), RPA is bringing cognitive and analytical abilities thus providing Intelligent Process Automation (IPA) for building a true Digital Workforce.

RPA technology allows automating tasks with any software application in any business domain, any functional domain, and with any technology-based software applications. RPA allows process orchestration, building UI Apps, Etc.